Service

Analyze with AI what customers say to your call center agents

Deliver tailored customer service across all digital channels with AI-enabled experiences and insights to proactively resolve problems and ensure consistency. Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.

Discover more now

Features

Effortless, omni-channel customer service

Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time, delivering a personalised customers service experience across channels. Leverage AI and update your customer service.

Engage with customers on any channel & device

Built on the most powerful AI customer service framework in the market. Resolve issues with predictive care. Analyze data from connected devices and take action before warning signs become a problem. Route cases to the right agent for quick resolution.

Deliver fast, personalized service & support

A 360 view of each customer’s journey enables agents to anticipate needs and personalize every interaction. Use service and support as an up-sell or cross-sell opportunity by empowering agents with AI & machine learning driven recommendations.

Learn from every interaction

Improve the service experience through direct survey feedback, discussion forums, and social listening. Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.

Get AI-driven insights to improve support

Identify and respond to current and emerging trends with built-in AI. Reduce wait times, improve resolution rates, and increase customer satisfaction. Increase operational efficiency: quickly evaluate and respond to key performance indicators with out-of-the-box dashboards.

Case studies

Find out more about our success stories and how our customers made the most out of our services.

Case studies

  • VODAFONE

    19 February 2020 Vodafone

    It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.

  • KAFKAS

    18 February 2020 kafkas

    In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).

  • Schneider Electric

    10 February 2020 Schneider

    "i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".

  • VERO SA

    10 February 2019 Vero sa

    "An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".

A tailor-made plan for your needs

Even if you are a big company or a start-up we got you covered!

Small-sized businesses

user/month (billed annually)

€ 15

starting from

  • Contact Management
  • Lead & Contract Management
  • Activity Tracking
  • Bulk messaging
  • Advanced search & filtering
  • Dashboards
  • Virtual Assistant
  • Premium Support

Medium/large-sized businesses

user/month (billed annually)

€ 60

starting from

  • AI-enabled insights
  • Intelligent tools
  • 360-degree customer journeys view
  • Omnichannel engagement
  • Virtual agent assist
  • Agent hand-off
  • Agent Bot assist
  • Issue resolution
  • Data analysis
  • 360 customer insights
  • Identify solutions

Boost productivity and increase revenue!

Request a demo now! PRO plan