The Customer Experience in the retail world

It is a fact that the backbone of retail has always been physical sales, having customer experience being correlated with the corresponding physical elements and touchpoints. As the world of retail is evolving through e-commerce, retail customer experience has also evolved.

how-to-make-work-from-home-work-ebook

How to make work from home... work FEBRUARY 01, 2021 Download your copy! Pobuca has created the ultimate remote working guide, with the most efficient DOs and DONTs! The COVID-19 pandemic is far from being over and done with. Social distancing is here for good, with millions of people finding themselves...

How to measure Customer Experience 

Customer experience is the overall feel you leave with your customers after their interaction with you, a projection of their experience on how they think of you as a brand, and the only way that could ultimately lead to brand loyalty.

Leverage digital customer engagement

In today’s digital world, consumers want their relationship with each brand to grow into something more meaningful, making businesses to be having to work harder than ever to keep customers engaged and happy, to keep their customers loyal and satisfied.

Microsoft Dynamics 365: a CRM for your needs

CRM stands for customer relationship management. It's a category of integrated, data-driven software solutions that improve your interactions your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, pipeline, and deliver actionable data.

How to choose a CRM software

Everybody knows that a CRM system is a must for any B2B business. But, how do you choose the right CRM vendor? From deployment methods to functionality, from integrations to user experience, let’s have a look at the thing you will have to consider before you select the right CRM...