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7 tips on building strong Customer Relationships

7 tips on building strong Customer Relationships

All business decisions can have an impact on how customers view their relationship with the company, as customer relationships, that is the sum of the connections that a company forms…
Why brands cannot ignore Customer Experience

Why brands cannot ignore Customer Experience

Customer Experience (CX) is nothing less than how your customers feel in the sum of their interactions with your business across all the available touchpoints of your organization. And at…
Does the retail industry need sentiment analysis?

Does the retail industry need sentiment analysis?

Just one negative customer experience can make over a quarter of customers leave the brand for good; at the same time, catching those positive customer sentiments on the spot could…
Transforming speech analytics; from a high-level tipping tool to a customer experience disruptor

Transforming speech analytics; from a high-level tipping tool to a customer experience disruptor

In their quest for an even better Customer Experience, customer-facing companies are starting to understand that their quest might not have to go that far. The abundance of customer information…