Grow your business

The right tools to address the full scope of customer engagement challenges.

How we can help

Exploring best practices and processes, performing customer segmentation, determining the right metrics to build and continuously monitor and reassess your customer success services.

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    Challenges

    Insights

    Lack of data insights to address current customer needs and trends.

    Resources

    Limited skilled resources to undertake the full operation of a CRM plan​.

    Metrics

    Outdated information on success metrics, KPI’s, ROI etc.

    Expertise

    Lack of expertise to create a reliable plan that covers customer needs and includes selected modern trends

    Solutions

    Gap analysis

    Analysing best practices, trends and processes to build customer engagement and meet your CRM plan’s corporate objectives and characteristics, such as campaigns ,loyalty scheme,performance metrics and ROI.

    Customer success services

    Customer segmentation and campaigns' execution. Management of the campaign and ongoing evaluation, retargeting and leveraging of all available channels to meet KPI’s and maximize ROI.

    Gap analysis

    Helping you build customer engagement.

    Corporate objectives

    Defining company’s and customer’s objectives both qualitative and quantitative in terms of mission statement, corporate objectives, customer requirements, fundamental KPIs and time planning.

    Best practices

    Empower decision making with the industry’s latest loyalty trends and best practices, potential limitations, preferable characteristics and type of reward based on your profit and company’s strategy.

    Solution characteristics

    Defining the loyalty scheme characteristics and set the metrics on topics such as points ratio, tiers/levels and performance.

    Loyalty processes

    Redesign registration, reward and redemption processes by optimising the existing IT infrastructure by leverage any existing technology and ensure their seamless integration.

    ROI analysis

    Creation of a reliable ROI calculation projection plan, based on industry – focused ROI patterns and models that include financial data and realistic assumptions on how to change the consumer behaviour.

    Customer success services

    The right tools to address the full scope of customer engagement challenges.

    Evaluation

    KPI’s assessment to recommend optimisations on functionality and available tools, to identify user’s needs and update training material.

    ROI analysis

    Creation of a reliable ROI calculation projection plan, based on industry – focused ROI patterns and models that include financial data and realistic assumptions on how to change the consumer behaviour.

    Our projects

    Where our technical expertise meets your business projects.

    Case studies

    Find out more about our success stories and how our customers made the most out of our services.

    Case studies

    • VODAFONE

      19 February 2020 Vodafone

      It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.

    • KAFKAS

      18 February 2020 kafkas

      In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).

    • Schneider Electric

      10 February 2020 Schneider

      "i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".

    • VERO SA

      10 February 2019 Vero sa

      "An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".

    Get in touch with our growth experts!

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