CX & Shopping malls
Let your tenants offer a seamless
Customer Experience & Loyalty program
Support shopping malls, shopping centers, plazas & their tenants to offer exceptional Customer Experience and increase customer engagement through loyalty and coalition loyalty programs that unite multiple brands/tenants under one roof, allowing members to access an online marketplace, with exclusive offers & vouchers, earn points and redeem them.
Mastering the Shopping mall's challenges
with Pobuca Experience Cloud
Get the right
With no convenient way to identify in-store customers, shoppers remain anonymous, thus preventing any meaningful personalized experience to assure loyalty, retention, and subsequently revenue increase.
Identify & target
Identifying personas and dominant customer segments allows you to differentiate your approach. This can be very challenging when there is no way to capture customers’ data and visits.
Offer a seamless
Introducing a unified solution for all tenants to offer customers a consolidated shopping experience can be a very tricky task for shopping malls.
Next-generation Loyalty for Malls
Private mall clubs
A private mall club (tiered and/or subscription-based), where members can access a set of benefits & vouchers.
Experiential Loyalty program
A tiered Loyalty program, where members will be rewarded for selected interactions with the mall (visits, contests, missions, activity on social media, etc.).
Holistic Loyalty program
A tiered Loyalty program, where members will be rewarded for every interaction & in-store purchase at the tenants’ physical stores.
Engage your customers under one roof
Unify all customer-related information from various 3rd party systems in one single database that is GDPR compliant and gain a real-time 360° customer view.