marketing ·
KAFKAS Case Study
KAFKAS sought better customer service and employee efficiency through unified information, CRM and ERP connections, and process automation.
Body language: English
Pobuca is helping KAFKAS to achieve a better customer service & a better employee experience.
Company profile
KAFKAS provides electrical and lighting equipment offering solutions, services, and products to a wide range of clientele, from installation electricians to construction companies and industries. It is the leading Greek company in electrical equipment sales with focal selling points in most parts of Greece.
The challenge
KAFKAS needed an immediate solution to offer better customer service and improve users’ daily life and efficiency.
The various departments needed a total customer picture and immediate access to the information in a central location that would allow easier management and utilization of data.
Business process modeling and automation in a united CRM/ERP platform was deemed necessary.
KAFKAS Case Study
Leave your details to request the full case study. Pobuca will contact you about the available material. The confirmation acknowledges your request; access to a downloadable file is subject to availability.