IMPROVE YOUR CX
Smart Loyalty programs
to improve customer Loyalty
Build a powerful customer retention strategy and a smart Loyalty program that makes customers feel recognized and rewarded for interacting with your business.
With Pobuca Experience Cloud not only can you boost customer retention & engagement metrics, but you can also design Loyalty programs that can collect valuable customer data & get from customers first-hand feedback, which marketing teams can use to constantly optimize CX.
Pobuca Experience Cloud features
Create unified customer profiles based on all stages of the customer journey, on demographics and behavioral criteria, and consolidate diverse deep data into a single customer view.
Target the right customer with the right message at the right time via tailor-made campaigns on preferred communication channels, and increase customer engagement, loyalty, and revenue.
Gain loyal customers by rewarding them for in-store and online purchases, offering participation in special events, exclusive services, and actions throughout the customer journey.
Use customer data, such as campaign interactions, website, mobile app or social media activity, demographics, and shopping habits to send personalized content and predict future behaviors.
Get a 360-degree customer view by having real-time access to your data through pre-built reports, dashboards, key metrics, and analytics to optimize and personalize customers’ journeys.
Pobuca Experience Cloud benefits
Enhance customer loyalty and advocacy, ensuring they feel appreciated for their support.
Increase customer retention and engagement metrics leading to better profits & revenues.
Establish an exclusive level of communication with customers and, thanks to its opt-in nature, serve them better.
The economic impact of Pobuca Experience Cloud
A great Loyalty program can be your path to profitability as it leads to increased customer retention and customer satisfaction score (CSAT).
Pobuca helps you take your rewards scheme to the next level, by synergizing with other partners and channels. At the same time, it helps you increase customer engagement, facilitating your loyal customers to redeem their points by selecting the rewards on their own.
Exchange redemption points and Loyalty members
Discover new partners with Loyalty programs and enable any transaction in your Loyalty currency.
Access to a gift catalog across your partner’s network
Allow your customers to redeem points for selected gifts or to participate in contests.
Convert points to cash
Offer your customers cash in a digital wallet that can be spent on any or selected businesses.
Donate to selected NGOs
Promote your social responsibility by allowing your customers to redeem points to donations.