Growth happens with
Customer Experience and Loyalty

Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.

The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.

Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.

We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!

We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.

Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them

As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it.

Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.

It is a great pleasure for us to engage ourselves in an innovative collaboration for the Greek landscape, with a company as reliable and pioneering in its field of expertise as Pobuca. The integration of the platform into our systems has been truly exemplary, enabling us in a very short time to extract valuable Voice of Customer (VoC) insights and leverage them to improve our Customer Experience, as well as assess them based on the industry’s best practices. With Pobuca's help, we now have in our hands an invaluable tool that brings our customers even closer to us.

Pobuca Experience Cloud has proven to be a genuinely helpful tool for us, transforming the way we handle Customer Services operations and marketing reminders for upcoming vehicle checks. After integrating the platform, the processes were streamlined and KTEOHellas customers now can rest assured that they will receive the best possible experience when booking and checking their vehicles.