What will the CX look like after COVID-19?
Customer Experience is certainly not fresh news, as it has been with us for a long time, but the catalyst of the pandemic brought us in front of new challenges and the need to adapt to the new normality of changing consumer behaviors.
In a tsunami of imperative changes that the COVID-19 pandemic has forced into our lives, we are already long passed a discussion on the “next”, rather than the “new”, already present, norm. In less than a year, changes and adjustments were made that should normally spread over a period of ten years, with the retail and consumer companies, having realized the dramatic changes in their industries, compete for the best CX based on the new era.
Isidoros Sideridis, CEO at Pobuca, and Kalypso Manolia, Marketing Manager at Pobuca, discuss the new consumer behaviors and needs, how COVID-19 has affected CX, the new trends, the important role of AI, and much more.
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