Customer Experience (CX) is nothing less than how your customers feel in the sum of their interactions with your business across all the available touchpoints of your organization. And at the very heart of CX’s importance, lies customer retention, as the very first step to be taken in building a...
Mida y mejore la CX más
allá de las encuestas
El 89 % de los retailers mide la CX (Customer Experience o Experiencia Cliente) a través de encuestas por correo electrónico, lo cual no les permite aprovechar los datos no estructurados y la voz del cliente. Los últimos avances en inteligencia artificial permiten analizar qué dice cada cliente en cada...
Does the retail industry need sentiment analysis?
Just one negative customer experience can make over a quarter of customers leave the brand for good; at the same time, catching those positive customer sentiments on the spot could be the driving force of customer loyalty.
Measure & improve CX beyond surveys
Join our webinar on June 28th, to discover the CX landscape, the importance of measuring CX beyond surveys, and successful CX case studies.
AI-powered Customer Service
Today, advances in technology are once again transforming customer engagement capabilities and service delivery models. And this time, it’s about much more than getting best numbers on call deflection or cost reduction.
AI-powered Customer Service
Today, advances in technology are once again transforming customer engagement capabilities and service delivery models. And this time, it’s about much more than getting best numbers on call deflection or cost reduction.