How we can help
Connecting your customers, employees, products, and operations and processing your big data through AI algorithms with insights on your customer’s experience and member journey.
Gain insight into the member experience to earn loyalty and improve CAHPS results.
Control access to brokers, policy holders, employees, in a centralized manner at minimal technical requirements.
Make sure that regulations are met and alerts users about emerging trends such as spikes in complaints volume.
Map customer journey and optimize its flow across your platform.
Process your big data and ensure that all data processes are secure and GDPR-compliant.
A member creates a personal account to access insurance contract information, transactions and latest news.
A personal assistant with contact details of stuff with access on the spot, records/documentation, tips & articles.
Customer profile, points & rewards, news, chatbots, follow-ups, insurance articles.
Map the overall website journey experience and track it across all devices.
Evaluate call agents’ performance in terms of interaction, offered experience and empathy.
Collect members’ info, track their activity and contact them across different touchpoints.
Perform segmentation and personalized journeys based on customers’ interests and interactions.
Increase awareness, create seamless visitor experiences, and automate customer journeys.
Adopt an intelligent call center. Deliver tailored support across all digital channels with AI-enabled experiences and ensure consistency.
Manage and share your contacts with your peers with just a click. Automate everyday tasks with Pobuca bot, your virtual assistant.
Optimise your processes and control your service level, managing a policy’s entire lifecycle in a quick and friendly environment for your staff and customers.
Get insights, predict behaviors, take better business decisions and drive your business to growth with BI.
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
As loyalty programs reward customers for their loyalty, they are more likely to continue using your services.
Optimize your processes for a good return on investment for your organisation.
Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.
What our customers say about us.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems are in good hands - they understand the special needs of a retailer.
Group IT Director NotosCom
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Channel Marketing Manager of Schneider Electric
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Retail Operations Director
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it
Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.
Marketing Director Balkans