In the omnichannel era, customers increasingly demand access to information any time and most importantly in their own pace. They want to express their inquiries through the same channels that they use in their daily lives, while their contact with the organizations needs to be frictionless.
A virtual agent is a new conversational touchpoint for your customers that is available 24/7 and can offer them personalized experiences via AI and NLU (Natural Language Understanding).
What is so special with virtual agents?
Emails and phone calls are being replaced by messaging and social apps. A virtual agent that can support chat, offers instant responses to your customers, and a flawless CX.
Customers need to communicate any time from anywhere. A virtual agent can be a budget-friendly trusted, dedicated, and patient colleague that will be available 24/7.
A virtual agent, by leveraging AI, enables a different understanding of how customers speak, meaning that you can design your strategy afterward to better respond to their needs.
The Pobuca agent can offer a top conversational experience to your customers by using AI. Leverage the channels that customers use in their daily lives, to better understand them.
The virtual agent can gain AI skills to build a powerful knowledge base and to integrate with 3rd party platforms. They can escalate to human agents and act as an extra engagement channel.
Virtual agents can answer to business Q&As (store locator, return policy, etc), replace web forms for customer requests and complaints with a more engaging dialog interface.
Virtual agents can reply to order-related questions & tasks, Where Is My Order (WISMO) queries, ordering automation, loyalty points & redeems management.