Virtual agents

NEEDS

Virtual agents

98% of customers expect to either be able to self-serve or interact with the retailer directly to resolve last-mile issues.
Turn the last-mile experience from an external task to an integral part of your brand’s operations through a seamless, 24/7 post-purchase support that enhances the overall shopping experience.

virtual-agents-new

Your virtual assistant

Pobuca virtual agent uses Natural Language Processing (NLP) to understand your customers in natural voice communications, across all digital touchpoints, helping your Customer Service experts by answering requests 24/7, placing online orders, and becoming a loyalty virtual assistant for the members of a loyalty club, as well as to increase engagement by conveying your digital campaigns.

Customer Service

The 24/7 frontliner of your customer service
Q&As (store locator, complaints, custom skills 
AI-generated Q&As  
Automatically learns & improves
Escalation to human

Digital Commerce

Replies to order related questions
Makes WISMO (Where Is My Order?) queries
Ordering automation  
Performs order-related tasks (cancelation, return, etc.)
Manages loyalty points & redeems  

The CX benefits of Pobuca Virtual Agents