How we can help
Offer an omnichannel experience and follow your customers along their journey; process and analyze your consumers’ input from agent notes, emails, chats, surveys, ratings and reviews, social media, and online communities to understand your customer preferences and experiences.
Manage your relationships and interactions with customers and potential customers through multiple touchpoints.
Monitor your work and customer’s feedback throughout the buyer’s journey in store.
Increase your returning customers and the repeat sales.
Assess your customer’s perception of brand identity and product value.
Use AI and machine-learning techniques to deploy your go-to-market strategy and optimise distribution management.
Process your data and ensure that all data processes and security operations are GDPR-compliant.
Our tailor-made campaign management solutions can help you build unique long-term relationships using a 1:1 marketing approach.
Drive your orders procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.
Leverage AI technology to upgrade your services and offer better and innovative Customer eXperience via digital touchpoints: web, mobile, bot.
Customer profile, points & rewards, news, chatbots, follow-ups, promotions.
A customer creates a personal account to access information on purchases and latest transactions and news.
Map the overall website journey experience and track it across all devices.
Evaluate call agents’ performance in terms of interaction,offered experience and empathy.
Collect customers’ info, track their activity and contact them across different touchpoints.
Drive your retail sales procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.
Increase buyer awareness, create seamless visitor experiences, and automate customer journeys.
Save time and boost your team’s productivity easily and simply. Create, communicate, collaborate, and get great work done just in one place.
Never lose meaningful data again! Get insights, predict behaviors, take better business decisions and drive your business growth with BI.
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
As loyalty programs reward customers for their loyalty, they are more likely to continue using your products.
When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.
Loyalty programs increase customers’ level of interaction with your brand, helping them to feel more engaged and connected.
Benefit from the AI and machine-learning techniques to further optimise your price setting, display designs and your marketing strategies.
What our customers say about us.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems are in good hands - they understand the special needs of a retailer.
Group IT Director NotosCom
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Channel Marketing Manager of Schneider Electric
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Retail Operations Director
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them