Retail
How we can help
Offer an omnichannel experience and follow your customers along their journey; process and analyze your consumers’ input from agent notes, emails, chats, surveys, ratings and reviews, social media, and online communities to understand your customer preferences and experiences.
Challenges
Customer
management
Manage your relationships and interactions with customers and potential customers through multiple touchpoints.
Store
Monitor your work and customer’s feedback throughout the buyer’s journey in store.
Repeat
sales
Increase your returning customers and the repeat sales.
Brand
identity
Assess your customer’s perception of brand identity and product value.
AI
Use AI and machine-learning techniques to deploy your go-to-market strategy and optimise distribution management.
Data
Process your data and ensure that all data processes and security operations are GDPR-compliant.
Features
Campaigns
Our tailor-made campaign management solutions can help you build unique long-term relationships using a 1:1 marketing approach.
Orders
Drive your orders procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.
Touchpoints
Leverage AI technology to upgrade your services and offer better and innovative Customer eXperience via digital touchpoints: web, mobile, bot.
Loyalty
program
Customer profile, points & rewards, news, chatbots, follow-ups, promotions.
My account
A customer creates a personal account to access information on purchases and latest transactions and news.
Customer
journey
Map the overall website journey experience and track it across all devices.
Customer
service
Evaluate call agents’ performance in terms of interaction,offered experience and empathy.
Customer
info
Collect customers’ info, track their activity and contact them across different touchpoints.
Retail
sales
Drive your retail sales procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.
Marketing
Increase buyer awareness, create seamless visitor experiences, and automate customer journeys.
Collaboration
Save time and boost your team’s productivity easily and simply. Create, communicate, collaborate, and get great work done just in one place.
Insights
Never lose meaningful data again! Get insights, predict behaviors, take better business decisions and drive your business growth with BI.
Features
Referrals
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
Returning
customers
As loyalty programs reward customers for their loyalty, they are more likely to continue using your products.
Improved ROI
When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.
Customer
engagement
Loyalty programs increase customers’ level of interaction with your brand, helping them to feel more engaged and connected.
Merchandising
Benefit from the AI and machine-learning techniques to further optimise your price setting, display designs and your marketing strategies.
Testimonials
What our customers say about us.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems are in good hands - they understand the special needs of a retailer.
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
