CX & Retail
INDUSTRIES
Optimize your retail Customer Experience management
Offer an omnichannel experience and follow your customers along their journey; analyze your consumers’ preferences and assess their experiences through their interactions with agent notes, emails, chats, surveys, ratings and reviews, social media, and online communities.
Mastering the Retail challenges
with
Pobuca Experience Cloud
Engage
effectively
Build your relationship with customers through multiple touchpoints and channels.
Increase
Loyalty
Assess your customer’s perception of your brand and product value, to increase your returning customers and repeat sales.
Be GDPR-
compliant
Process your data and ensure that all data processes and security operations are GDPR-compliant.
Pobuca Experience Cloud features
Omni-channel
campaigns
b
Tailor-made campaign management solution that helps you build unique long-term relationships through a 1:1 and GDPR-compliant marketing approach.
Loyalty
program
Unified customer profiles, points & rewards management, personalized communications & gamification elements that upgrade your Customer Experience and monitor it across all touchpoints.
Insights
b
Access the results of advanced customer analytics to predict behaviors and run targeted campaigns with personalized content that will increase your revenue.
Automated
order process
Receive chat and voice orders from your customers around the clock through an AI bot.
Customer
Service
A customer creates a personal account to access information on purchases and latest transactions and news.
Pobuca Experience Cloud benefits
Referrals
b
Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.
Returning
customers
As loyalty programs reward customers for their loyalty, they are more likely to continue using your products.
Improved ROI
b
When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.
Loyalty
program
Customer profile, points & rewards, news, chatbots, follow-ups, promotions.
My account
b
A customer creates a personal account to access information on purchases and latest transactions and news.
Customer
journey
Map the overall website journey experience and track it across all devices.
Customer
engagement
Loyalty programs increase customers’ level of interaction with your brand, helping them to feel more engaged and connected.
Merchandising
b
Benefit from the AI and machine-learning techniques to further optimise your price setting, display designs and your marketing strategies.
Testimonials
What our clients say.
