B2C solutions
How we can help
Empowering a 360° customer experience for brands and retailers with advanced customer service features, AI business tools, and learning KYC algorithms that engage customers and reward their loyalty.
Challenges
Customer Experience
Identify customers across all touchpoints, providing an omni channel customer experience.
Service
Increase customer engagement and provide excellent customer service.
Customer journeys
Map customer journey and optimize its flow.
AI
Use AI and ML to deploy go- to-market strategy
Solutions
Campaigns
Our tailor-made campaign management solutions can help you build unique long-term relationships using a 1:1 marketing approach.
View moreOrders
Drive your orders procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.
View moreLoyalty
Build customer loyalty in a platform that develops and grows returning customers. Invest in your customers, reward them and predict their future behaviors.
View moreTouchpoints
Leverage AI technology to upgrade your services and offer better and innovative Customer eXperience via digital touchpoints: web, mobile, bot.
View moreCustomer Success Services
The right tools to address the full scope of customer engagement challenges.
Insights
Lack of data insights to address current customer needs and trends.
Resources
Limited resources to undertake the full operation of a CRM plan.
Metrics
Outdated information on success metrics, KPI’s, ROI etc.
What we do
Exploring best practices and processes, performing customer segmentation and determining the right metrics to build and continuously monitor and reassess your Customer Success Services.
Gap analysis
Analysing best practices, trends and processes to build customer engagement and meet your CRM plan’s corporate objectives and characteristics, such as campaigns ,loyalty scheme,performance metrics and ROI.
Customer Success Services
Customer segmentation and campaigns' execution. Management of the campaign and ongoing evaluation, retargeting and leveraging of all available channels to meet KPI’s and maximize ROI.
Testimonials
What people say about Pobuca
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program.
