B2C solutions
How we can help
Pobuca platform empowers a 360° customer experience for brands and retailers with advanced customer service features, business tools based on AI, ML, and learning KYC algorithms that increase customer engagement and retention, boost brand awareness, and reward loyalty.
Challenges
CX
Identify customers' interactions and behavior across all touchpoints, providing an omnichannel and personalized customer experience based on the buyer's real needs and preferences and not a prefab experience.
Customer service
Increase customer engagement and loyalty by providing flawless customer service based on the buyer's needs, value, scoring, and leveraging AI and ML technology to minimize response time and improve agents' productivity.
Customer journeys
Map the buyer's interaction with your brand across his online and offline journey and create tailor-made and automated customer journeys with optimized content, recipient segmentation, flow, delivery method, and time schedule.
Top technologies
Update your existing tools AI and ML solutions to deploy the go-to-market strategy, reduce time waste, boost productivity, offer a better and more targeted customer experience, and increase revenue.
Solutions
Campaigns
Create unique and long-term customer relationships by using a 1:1 marketing approach with our tailor-made campaign management solutions.
View moreOrders
Drive your orders procedure and customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.
View moreLoyalty
Build customer loyalty in a platform that develops and grows returning customers. Invest in your customers, reward them, and predict future behaviors.
View moreTouchpoints
Leverage AI technology to upgrade your services and offer better and innovative customer experience via digital touchpoints: web, mobile, bot.
View moreCustomer Voice
Enhance your brand, optimize your processes, analyze customer feedback, and turn it into customer experience alerts and insights.
View morePost-purchase
Enhance your brand’s last-mile experience with a customer-facing bot for your after-sales, order management, and customer engagement services.
View moreConsulting services
Working together on the best solution to add value to your company and your customers.
Gap analysis
Identify the gap between where you stand now and the solution, the objectives to be met, set proper KPIs, and create a reliable ROI plan.
Customer success services
Acting as external partners we undertake the day to day tasks of the project and ensure that the KPIs and metrics are met.
Testimonials
What our customers say about us.
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program.
