B2C solutions

Business-to-Consumer

The go-to-market strategy tool that leverages AI and ML technologies to build personalised customer experiences that matter.

       

How we can help

Empowering a  360° customer experience for brands and retailers with advanced customer service features, AI business tools, and learning KYC algorithms that engage customers and reward their loyalty.



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Challenges

Customer Experience

Identify customers across all touchpoints, providing an omni channel customer experience.

Service

Increase customer engagement and provide excellent customer service.

Customer journeys

Map customer journey and optimize its flow.

AI

Use AI and ML to deploy go- to-market strategy

Solutions

Campaigns

Our tailor-made campaign management solutions can help you build unique long-term relationships using a 1:1 marketing approach.

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Orders

Drive your orders procedure and the customer experience one step ahead. Receive chat and voice orders from your customers through an AI bot.

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Loyalty

Build customer loyalty in a platform that develops and grows returning customers. Invest in your customers, reward them and predict their future behaviors.

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Touchpoints

Leverage AI technology to upgrade your services and offer better and innovative Customer eXperience via digital touchpoints: web, mobile, bot.

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Customer Success Services

The right tools to address the full scope of customer engagement challenges.

Insights

Lack of data insights to address current customer needs and trends.

Resources

Limited resources to undertake the full operation of a CRM plan​.

Metrics

Outdated information on success metrics, KPI’s, ROI etc.

What we do

Exploring best practices and processes, performing customer segmentation and determining the right metrics to build and continuously monitor and reassess your Customer Success Services.

Gap analysis

Analysing best practices, trends and processes to build customer engagement and meet your CRM plan’s corporate objectives and characteristics, such as campaigns ,loyalty scheme,performance metrics and ROI.

Customer Success Services

Customer segmentation and campaigns' execution. Management of the campaign and ongoing evaluation, retargeting and leveraging of all available channels to meet KPI’s and maximize ROI.

Testimonials

What people say about Pobuca

Build customer experiences that matter!

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