Healthcare
How we can help
Customer engagement and loyalty solutions that will empower the healthcare organizations to offer a 360° experience, increase customer and employee satisfaction, optimize operational costs, and enhance their brand’s reputation.
Challenges
Customer Experience
Improve customer experience through multiple touch-points.
Service
Bridge perception gap between organization and patient.
Customer journey
Map customer journey and optimize its flow.
Data
Ensure that all data processes are GDPR-compliant.
Benefits
Referrals
Satisfied patients are more likely to recommend to their friends and family, increasing business and profitability considerably.
Returning customers
As loyalty programs reward customers for their loyalty, they are more likely to return when they need additional services.
Improved ROI
When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.
Customer engagement
Loyalty programs increase customers’ level of interaction with the healthcare organisation, helping them to feel more engaged and connected.
Features
My account
A patient creates a personal account to : find a doctor and schedule appointment, get an online diagnosis, store and access medical records.
Virtual visit
For non-emergencies, a patient can have an online diagnosis or prescription online through a 10-minute scheduled or ad-hoc virtual visit.
Mobile app features
A personal assistant with: contact details of stuff with access on the spot, records/documentation, tips & articles based on patient’s health condition.
Loyalty program
Patient profile, points & rewards, virtual appointments & medical records, news, chatbots, medical follow-ups, personalized health articles.
Customer journeys
Map the website journey experience and track it across all devices.
Customer service
Evaluate call agents’ performance in terms of interaction,offered experience and empathy.
Patients info
Collect patients info, track their activity and contact them across different touch-points.
Segmentation
Perform patient segmentation and personalized journeys based on their activities & interactions.
Insights
Gain insight into pain points through analytical reports to improve customer experience and increase revenue.
Testimonials
What people say about Pobuca
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program.
