Posts tagged with: LOYALTY

  • CRM: the marketing tool

    April 05, 2021 loyalty

    CRM stands for customer relationship management or the process of managing interactions with existing and prospective customers during the sales process. CRM software or technology is a tool or system of tools that can help organizations assess, organize, and analyze customer data and better manage relationships with customers.

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  • How to measure customer engagement

    March 31, 2021 loyalty

    Customer engagement is the sum of regular interactions, communications that could create a relationship between an organization and its customers, such as, regular content, social media interactions, community events, social gatherings, reviews and regular use of an app or a service.

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  • How to turn holiday shoppers into loyal customers

    December 04, 2020 loyalty

    While the first lockdown on the Covid-19 has changed our lives and working routines, we would have never imagined, the autumn lockdown that has followed the ‘’carefree’’ summer season, was surely set to bring the big change to our customer habits, as well.

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