Master Customer Experience & Loyalty
to dominate your market

Our powerful AI platform & services help brands &
retailers measure, design, and improve their Customer Experience (CX).

Our success stories

Trusted by 350+ industry leaders to upgrade their Customer Experiences.

Maximize customer Loyalty & satisfaction with Pobuca Experience Cloud

14 days for free

The 1st appointment is free

Customer Experience is an outcome
of a structured process

Unplanned actions may offer brief moments of satisfaction, but a structured approach ensures sustained excellence. It revolves around prioritizing your customers, comprehending their needs, and consistently exceeding their expectations.

Based on our innovative and effective Customer Experience & Loyalty Management model you can now have the ultimate solution of measuring, designing, and improving Customer Experience.

Let's dive into the Pobuca Experience Cloud

Explore all our top-level features that will empower you to measure, design, and improve your Customer Experience in an ongoing & continuous loop. Our powerful AI-based solutions & consulting services ensure that your company remains up-to-date and builds long & strong connections with your customers through a distinctive CX. 

MEASURE

The Pobuca Experience Cloud platform can be your company’s single point of AI-truth for measuring CX by analyzing dark data you already have.

CX & Loyalty metrics
Industry benchmarks & competitor tracking
Voice of Customer (VoC) insights
Deep customer profiling and segmentation
Advanced analytics & insights
Customer social interactions analysis (social media, reviews)
Sentiment analysis (emails, chats, recorded calls)

DESIGN

With our CX consulting services, you can leverage your metrics, by creating your new effective CX strategy, that avoids all the possible CX flaws.

Consulting sessions with our CX and Loyalty experts
CX alerts and recommendations
CRM consulting
Customer Success Services

IMPROVE

Improve by choosing the right solutions and unleashing your full CX potential in a loop to enjoy all the CX benefits.

360° customer view to know your customers in every touchpoint
Customer engagement with personalized campaigns and journey mapping
Tailor-made loyalty programs and rewards
Omnichannel Customer Service with human and virtual agents
Collaboration & productivity boost with Employee Experience technologies

Customer Experience matters.
This is why.

Great Customer Experience is the key to your business growth and resilience.

Customer Experience matters.
This is why.

Great Customer Experience is the key to your business growth and resilience.

32%

of customers walk away after just one bad experience.

15%

increase in sales
conversion.

86%

of buyers will pay more for a better Customer Experience.

20%

improvement in customer
satisfaction.

86%

increase in profitability thanks to customer loyalty.

Pobuca partners networking

30%

boost employee
engagement.

32%

of customers walk away after just one bad experience.

86%

increase in profitability thanks to customer loyalty.

20%

improvement in customer
satisfaction.

15%

increase in sales
conversion.

86%

of buyers will pay more for a better Customer Experience.

Pobuca partners networking

30%

boost employee
engagement.

Testimonials

What our clients say.

notos
Pobuca has been our loyal and dependable ally in CX and loyalty projects for a long time. They have a deep understanding of the retail industry and they simplify the work of the IT department.
Nikos Alexandropoulos
IT Director
Schneider-logo
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Spyros Papadopoulos
Channel Marketing Manager of Schneider Electric
BSB-logo
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
Kostas Kalathas
E-Business Manager
gant-logo (1)
We are thrilled with the results of our partnership on the Gant Loyalty Club project. Pobuca team delivered a high-quality solution that combined their technical excellence and marketing savvy. Pobuca is a trusted and reliable partner that we gladly endorse, and we are eager to collaborate with them on more projects in the future.
Danai Andreadaki
Product & CRM Manager
levante-ferries
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
Stratis Apergis
CEO
Volton testimonial
It is a great pleasure for us to engage ourselves in an innovative collaboration for the Greek landscape, with a company as reliable and pioneering in its field of expertise as Pobuca. The integration of the platform into our systems has been truly exemplary, enabling us in a very short time to extract valuable Voice of Customer (VoC) insights and leverage them to improve our Customer Experience, as well as assess them based on the industry’s best practices. With Pobuca's help, we now have in our hands an invaluable tool that brings our customers even closer to us.
Nikolaos Soldatos
Product Development & CBM Director of Volton
kteo
Pobuca Experience Cloud has proven to be a genuinely helpful tool for us, transforming the way we handle Customer Services operations and marketing reminders for upcoming vehicle checks. After integrating the platform, the processes were streamlined and KTEOHellas customers now can rest assured that they will receive the best possible experience when booking and checking their vehicles.
Alexandros Tsakiris
CEO of KTEOHellas SA Autovision
the North Face logo
We are now able to provide our Loyalty members, with a Loyalty program that satisfies their needs and leads to better customer engagement and retention metrics. Pobuca's Loyalty and customer engagement solutions have given us a significant competitive edge in the retail industry.
John Loukas
CEO
wilo
They have shared their expertise and insights in CX for manufacturing brands and enabled us to enhance our final Customer Experience, taking into account the requirements of our channel partners. Pobuca Experience Cloud has been especially successful in increasing our customer Loyalty and satisfaction.
Nikos Kapros
IT Manager Europe South
hellas
Hellas Gold (Eldorado Gold) has been using Pobuca Employee Experience solutions for some time now and we are extremely satisfied with the level of insight and analysis it provides. We are now able to automate document flows and identify key trends and patterns in our data, which has helped us make more informed decisions that positively impact our business.
Argyris Patousias
IT Manager
terna-energy
Pobuca Experience Cloud's ability to provide real-time data access and insightful metrics has allowed us to identify areas for improvement and make informed decisions that have positively impacted our operations.
Syngelidis Automotive logo
With Pobuca Experience Cloud we accessed a CRM & customer segmentation platform that unified all our customer data into a single system offering a seamless Customer Service. Because of this, now, we can engage our customers in a more personalized manner, improving their experience and satisfaction.
Christos Drakos
IT Director
telefonica logo
We are thrilled to partner with Pobuca and offer Pobuca Experience Cloud to our customers in Latin America. It helps them take better decisions regarding their CX & Loyalty, while increasing their productivity!
Victoria Navazo
Head of Finance and Portfolio

Partner with Pobuca

Join our partner program and offer Pobuca Experience Cloud to your customers.
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