The CX mindset that drives success
October 4, 2022
CX enters a new, brave era, where CX professionals, from leaders to agents, will be required to have the right
Blog
7 tips on building strong Customer Relationships
August 18, 2022
All business decisions can have an impact on how customers view their relationship with the company, as customer relationships, that
Why brands cannot ignore Customer Experience
July 15, 2022
Customer Experience (CX) is nothing less than how your customers feel in the sum of their interactions with your business
Does the retail industry need sentiment analysis?
June 15, 2022
Just one negative customer experience can make over a quarter of customers leave the brand for good; at the same
Transforming speech analytics; from a high-level tipping tool to a customer experience disruptor
May 12, 2022
In their quest for an even better Customer Experience, customer-facing companies are starting to understand that their quest might not
What is Sentiment Analysis?
May 5, 2022
Sentiment analysis is contextual text mining of text that identifies and extracts subjective information to help a business to understand
