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Read marketing, customer service, sales, loyalty and productivity blog content.
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What makes a great customer experience
March 26, 2021So, what makes a customer experience a great one? Before getting into this, we might need to take a step back, that is to see what customer experience is really about, to start with. A common definition is that customer experience is the overall perception customers have of a brand, based on their interactions with it.
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How to improve your customer experience
March 05, 2021Build a great customer journey and find critical factors, right tools, some tips and practices to improve customer experience across your business.
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Kickstart 2021 with Customer Voice
January 11, 20212021 has arrived unevenly as it seems, as no zombie apocalypse or alien invasion has been hitting on us thus far. And this seems to be a 2 in 1 year to start with, as 2021 has to carry 2020’s pendings on its shoulders while getting things back to the new normality double pace at the same time.
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Moving from teleconferencing to the teleworking era with Microsoft Teams
December 08, 2020The rise of the global coronavirus pandemic has created unparalleled opportunities for solution providers to drive sales of collaboration and Unified-Communications-as-a-Service (UCaaS) solutions such as Microsoft Teams and Zoom, establishing video conferencing as an absolute must on remote working.