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CX enters a new, brave era, where CX professionals, from leaders to agents, will be required to have the right

All business decisions can have an impact on how customers view their relationship with the company, as customer relationships, that

Customer Experience (CX) is nothing less than how your customers feel in the sum of their interactions with your business

Just one negative customer experience can make over a quarter of customers leave the brand for good; at the same

In their quest for an even better Customer Experience, customer-facing companies are starting to understand that their quest might not

Sentiment analysis is contextual text mining of text that identifies and extracts subjective information to help a business to understand