Agentic AI and Customer Experience: 2+1 practical tips to prepare for the future of engagement
June 30, 2025
Welcome to the Agentic Era of Customer Experience
Customer expectations have changed. Again.
marketing
Isidoros Sideridis on executive strategy in the age of AI at EASE’s “Mapping the AI Executive Decisions Space”
June 19, 2025
Isidoros Sideridis joined top leaders at EASE’s AI Talk Series to explore how executives can turn AI’s global disruption into
OpenAI for Countries – A bigger deal than it looks
June 16, 2025
A few days ago I came across OpenAI’s announcement of “OpenAI for Countries.”
Beyond the bot: 3 Customer Service trends that will shape brand reputation in 2025
May 28, 2025
Why Customer Service is now brand strategy
Europe’s quiet advantage in the age of AI
May 27, 2025
Last week I sat on a panel at the Regional Growth Conference in Patras to debate the geopolitics of Artificial
The CX revolution in financial services: how banks can turn CX into a revenue engine
May 15, 2025
In the world of financial services, the link between customer experience (CX) and revenue is no longer up for debate.