CX glossary the key factor for business growth and success
July 1, 2021
As the Digital Era keeps pushing us away from the traditional product-oriented models to customer-driven business approaches, Customer Experience (CX)
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10 benefits of loyalty program for customers
June 29, 2021
Customer loyalty occurs when a customer prefers a particular company consistently over its competitors. When customers are loyal, their buying
Insightful knowledge shapes future business’ landscape
June 17, 2021
If there is anything that the pandemic has brought to the business, is an abrupt digital acceleration; businesses that are
How to choose your loyalty platform
June 9, 2021
While a loyalty program can boost your business, choosing the right platform is the one that would bring in your
Your lead scoring strategy for a great Customer Engagement
May 27, 2021
Most people will tell you that the most important thing in business is customer acquisition. And up to a point,
How to boost employee loyalty
May 17, 2021
Today’s companies are challenged with keeping up with the needs and demands of their employees and it seems that their
CRM: the marketing tool for customer relationship
May 12, 2021
CRM stands for customer relationship management or the process of managing interactions with existing and prospective customers during the sales
Customer Experience trends for 2021
May 3, 2021
Although the pandemic has had a huge effect on our behavior, the trends that stand out, and the ones that
Why is customer engagement so important for your business?
April 29, 2021
Customer engagement can be regarded as the emotional connection that develops between a customer and a brand, and entails all
How to measure customer Loyalty
April 19, 2021
It is admittingly hard to measure customer loyalty, as it is a feeling or even better an indication of an
The best customer engagement strategies and tactics; 2021 version
April 16, 2021
Although everybody knows that without engaged and loyal customers, things can get pretty tough, many brands tend to pay more
The best CRM for small businesses
April 8, 2021
Is there really a need for a CRM for small businesses? Not really. That is if you don’t want to