Read marketing, customer service, sales, loyalty and productivity blog content.
May 20, 2021
Customer Service bots have now become a reality for many and is only a matter of time before these 24/7, AI-driven, service agents become the actual frontliners of customer support across businesses.
April 14, 2021
Back to the Future is, to those that already don’t know - really now? - a famous 1985 science fiction film, regarded as one of the greatest films of all time.
February 25, 2021
From our digital self’s baby steps in those first days of the Internet, to our extravert edition in the social media, our digital self has been growing up year by year, side by side with our organic one.
January 13, 2021
Wow, what a year! Who could imagine last year that I will be writing this letter amidst lockdown, missing all the great moments we had together before the pandemic, the lunch breaks, the parties, the jokes at the corridors, the meetings - yes, even the meetings!
November 10, 2020
I love big metropolitan cities, where almost every neighborhood has its own subculture. So much personality, so many stories. What's the main reason for people gathering in big cities?
October 07, 2020
Microsoft $1 billion cloud datacenter investment boosts “GR for GRowth” digital transformation; check out why.
September 15, 2020
In their ongoing quest for a sustainable competitive advantage, pioneering companies always strive to offer an outstanding Customer Experience (CX).
May 26, 2020
...and the arrogance of the startup ecosystem.
April 29, 2020
“We measure success by the way we touch the lives of people” – Bob Chapman, The Value of Identifying Values
November 05, 2019
“The system goes on-line August 4th, 1997. Human decisions are removed from strategic defense. Skynet begins to learn at a geometric rate. It becomes self-aware at 2:14 a.m. Eastern time, August 29th. In a panic, they try to pull the plug.”