Posts tagged with: CX
May 03, 2021
Customer experience is the overall feel you leave with your customers after their interaction with you, a projection of their experience on how they think of you as a brand, and the only way that could ultimately lead to brand loyalty.
April 14, 2021
It is a fact that the backbone of retail has always been physical sales, having customer experience being correlated with the corresponding physical elements and touchpoints. As the world of retail is evolving through e-commerce, retail customer experience has also evolved.
April 07, 2021
If there is anything that the pandemic has brought to the business, is an abrupt digital acceleration; businesses that are better digitized are the ones that find themselves in a better position to move forward, than the traditional ones. Some say that we have “ a 10-year evolutionary leap toward digital” in retailing and this is a statement that looks to be very close to the truth.
March 26, 2021
So, what makes a customer experience a great one? Before getting into this, we might need to take a step back, that is to see what customer experience is really about, to start with. A common definition is that customer experience is the overall perception customers have of a brand, based on their interactions with it.
March 05, 2021
This is an effort that entails the sum of your organization’s attention and commitment and a crystal-clear customer experience strategy that will position, align, and orientate all the stakeholders in the same direction. To be successful in the customer experience, you will need to make sure that you have covered critical angles.
January 28, 2021
Isidoros Sideridis participates as a speaker in "CX Summit 2021" with his speech “Leverage AI to analyze customer feedback”.
January 11, 2021
2021 has arrived unevenly as it seems, and has to carry 2020’s pendings on its shoulders while getting things back to the new normality double pace at the same time. Amongst the great many things that are anticipated, 2021 is expected to be bringing the consumers back closer to the brands once again, making sure that businesses stay well connected to the end customers.
December 23, 2020
Customer Experience is certainly not fresh news, as it has been with us for a long time, but the catalyst of the pandemic brought us in front of new challenges and the need to adapt to the new normality of changing consumer behaviors.
November 24, 2020
Yes, Black Friday is definitely about sales and seeing these numbers grow, but does this really tell the whole story? Surely, keeping your focus on the best deals and bigger profits is the idea, but there is also an underlying challenge, not to be left unnoticed.
November 12, 2020
November 27th is the day of the upcoming Black Friday, with retailers trying to prepare their online sites to withstand the growing numbers of online shoppers at the same place, in a complicated equation very hard to solve.