What will the CX look like after COVID-19?

Customer Experience is certainly not fresh news, as it has been with us for a long time, but the catalyst of the pandemic brought us in front of new challenges and the need to adapt to the new normality of changing consumer behaviors.

CX Day and 8 + 8 tips on how to keep celebrating for the years to come

On the first Tuesday in October, the CX community celebrates CX day as an opportunity to acknowledge great customer experience work, discover professional CX development opportunities, and strengthen professional networks. And this is how CX Day 2020 looks at a glance.

It’s all about CX

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