How CX plays a vital role in Healthcare
September 26, 2023
The healthcare industry, like any other, is not immune to the rising expectations of patients who demand personalized, convenient, and
CX
7 possible ways AI will change the CX game for financial services
September 22, 2023
In this exciting era, several AI trends are poised to reshape the landscape of CX, offering enhanced personalization, convenience, and…
7 Best Practices for B2B Customer Experience
July 21, 2023
But what does CX mean in the B2B context? How can B2B companies improve their Customer Experience? Here are 7
Do I need a CX manager for my business?
July 14, 2023
Having CX professionals in corporations can bring many benefits to both customers and businesses. Some of these benefits are:
Mastering the AI advantage in Marketing & Customer Service
June 30, 2023
Discover the latest advancements and cutting-edge technologies that can empower your organization to achieve exceptional results in both Customer Service
Customer Experience or Customer Satisfaction? What’s the difference?
June 23, 2023
Discover the importance of customer experience (CX) and customer satisfaction (CSAT) in business, as well as their key differences.