Insightful knowledge shapes future business’ landscape

If there is anything that the pandemic has brought to the business, is an abrupt digital acceleration; businesses that are better digitized are the ones that find themselves in a better position to move forward, than the traditional ones. Some say that we have “ a 10-year evolutionary leap toward...

Customer Experience trends for 2021

Although the pandemic has had a huge effect on our behavior, the trends that stand out, and the ones that will most affect us in the coming years are not pandemic-native only, rather than trends that were already there, and now they have ‘just’ been greatly accelerated.

What makes a great customer experience

So, what makes a customer experience a great one? Before getting into this, we might need to take a step back, that is to see what customer experience is really about, to start with. A common definition is that customer experience is the overall perception customers have of a brand,...

How to improve your Customer Experience

This is an effort that entails the sum of your organization’s attention and commitment and a crystal-clear customer experience strategy that will position, align, and orientate all the stakeholders in the same direction. To be successful in the customer experience, you will need to make sure that you have covered...