In the omnichannel era, customers interact with your brand through multiple channels. It is easy for your customers to communicate with your brand.
The best tips for great Customer Service in 2021
Yes, you might have a truly great product or a service that brings real value to your customers’ lives.
Isidoros Sideridis participates as a speaker in “Shop X”
On September 21st, Boussias presented a virtual event with C-level worldwide speakers and participants
The future of CX
Which will be the future CX challenges and trends? How can AI drive CX to the next level?
The Customer Experience in the retail world
It is a fact that the backbone of retail has always been physical sales, having customer experience being correlated with the corresponding physical elements and touchpoints. As the world of retail is evolving through e-commerce, retail customer experience has also evolved.
How to measure Customer Experience
Customer experience is the overall feel you leave with your customers after their interaction with you, a projection of their experience on how they think of you as a brand, and the only way that could ultimately lead to brand loyalty.