The last human skill: finding the right problem to solve in the age of AI
February 12, 2025
Throughout history, problem-solving has been at the heart of human progress. But solving a problem is only half the battle—the
CX
The zero-value intelligence disruption
January 30, 2025
For centuries, intelligence has been a defining factor of success in business, education, and innovation.
When AI meets emotions
January 21, 2025
We’ve all seen impressive AI demos that mimic emotions and feelings. Whether it’s a chatbot offering comfort during a tough
10+1 tips for leveraging Cultural Intelligence to transform Customer Experience (CX)
January 17, 2025
Businesses are no longer confined to local markets in today’s globalised world. With customers spanning diverse cultures, languages, and traditions,
The Metaverse and CX: how virtual worlds are transforming customer interactions
December 17, 2024
The Metaverse is more than just a buzzword—it revolutionizes how brands interact with customers. As virtual worlds become more immersive
Millennials and Gen Z redefine brand loyalty: 10+1 pro tips to build a CΧ strategy that meets their expectations
November 20, 2024
Millennials and Gen Z are redefining brand loyalty in a fast-evolving consumer landscape by valuing personalized, instant, and seamless interactions