2021 has arrived unevenly as it seems, and has to carry 2020’s pendings on its shoulders while getting things back to the new normality double pace at the same time. Amongst the great many things that are anticipated, 2021 is expected to be bringing the consumers back closer to the brands once again, making sure that businesses stay well connected to the end customers.

The rise of the global coronavirus pandemic has created unparalleled opportunities for solution providers to drive sales of collaboration and Unified-Communications-as-a-Service (UCaaS) solutions such as Microsoft Teams and Zoom, establishing video conferencing as an absolute must on remote working.

While the first lockdown on the Covid-19 has changed our lives and working routines, we would have never imagined, the autumn lockdown that has followed the ‘’carefree’’ summer season, was surely set to bring the big change to our customer habits, as well.

Yes, Black Friday is definitely about sales and seeing these numbers grow, but does this really tell the whole story?

November 27th is the day of the upcoming Black Friday, with retailers trying to prepare their online sites to withstand the growing numbers of online shoppers at the same place, in a complicated equation very hard to solve.

There could be times when all the right collaboration tools are there, so is the team’s skillset, yet magic doesn't seem to happen and you don’t exactly know where to look into, tools or people?